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O365 Subject Matter Expert - Kings Langley

The IT department provides key technology support, maintenance and implementation to the wider organisation for Office 365, on which the intranet and collaboration services, HIVE, is based. HIVE serves many roles including an internal communications platform, a portal to our working files and collaboration with colleagues across the globe in a secure digital environment. This role will cover maintenance and tasks to building out new solutions on SharePoint Online that support the business in its rapid growth, adoption of the solution and improve productivity.

Organisational Context

The Group IT function forms part of the CFO function. The successful candidate will work closely with the Project Manager and regional IT leads and with other functions to develop and implement IT projects in support of RES business targets.

Key Accountabilities

  • Provide 2nd & 3rd level O365 application support, ensuring a high quality of service
  • Support the business requirements for the provision of the company’s internal IT applications services
  • Contribute as the Subject Matter Expert on the O365 design and standard that will aid the delivery and support of the solution
  • Assist Project Managers and Team Members in the production and maintenance of project plans
  • Use Service Management tools, Service Now, to facilitate our internal users issues and requests.
  • Capacity and Performance management and relevant reporting with recommendations to address needs.
  • Implement standard and best practices around application design and support
  • Operational monitoring of the O365 platform and key dependencies
  • Work with the Global Support teams, sharing knowledge and collaborating on O365 support, ensuring a common standard
  • Work with 3rd party suppliers to assist in their deployment/upgrades of their services
  • Contribute to change management board around technical and process change assessing impact


  • Deep knowledge and experience of Office 365 technologies with SharePoint administration (including site collections) and work with support teams, including introducing SharePoint to organisation
  • Experience working with Yammer, Planner, Stream, Teams, OneDrive, Power BI, PowerApps, Flow etc
  • Knowledge and experience of Powershell and office 365 PnP
  • Strong understanding of SharePoint and Information Architectures
  • Knowledge and experience of ECM discipline
  • Knowledge of Nintex workflows and forms, AvePoint Tools


  • Time management skills
  • Excellent verbal & written communication skills
  • Risk & Issue management 
  • Ability to communicate complex issues to non-specialists 
  • Team player with attention to detail
  • Adaptable in work tasks
  • Able to come up with creative solutions using existing or new ideas in a novel way
  • Able to transform creative ideas into practical reality
  • Training and supporting end users and super users

Experience - Required 

  • Demonstrated ability to take the initiative and operate proactively
  • Experience of supporting complex systems and O365
  • Demonstrated ability to operate successfully to tight timescales
  • Worked in a IT project environment and can provide insight and know how to improve processes 

Experience - Preferred

  • Projects based businesses


  • Microsoft Certified Solutions Expert (MCSE) Productivity
  • ITIL v3 Foundation Certificate in IT Service Management
  • Chartered IT Professional Member of British Computer Society (Desired) 

Qualifications - Preferred

  • Relevant degree or similar ​

Posted: 09/04/2019

Location: UK & Ireland

Contract Type:Full-Time, Permanent

Type of Role: IT