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IT Service Desk Intern

RES currently has an IT Service Desk Intern position open in the Broomfield, CO office.

Summary:

The IT Service Desk Intern is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the specialist ensures all incidents are analysed, resolved, and reported back within the promised timeframes.

This Americas IT function forms part of the wider Global Services function. The successful candidate will work closely with the regional and Group IT as well as business functions to support the Service Desk environment as required.

Specific duties:

  • Troubleshoots and resolves IT issues via phone, web, and in-person channels
  • Ensures all incidents are resolved against SLAs
  • Partners with IT and business personnel to discuss the impact of incidents on products and services
  • Tracks and reports all open and closed incidents to leadership teams
  • Proactively learns new product and service technologies

Knowledge, Skills and Abilities:

DESIRED SKILLS

  • Strong customer service mind-set
  • Ability to prioritize and quickly resolve issues
  • Good written and verbal communication skills
  • Good analytical and problem-solving skills
  • Effective prioritization and project management skills
  • Desire to learn

REQUIRED EXPERIENCE

  • Demonstrated ability to take the initiative and think creatively
  • Ability to interact successfully with people in a customer-facing role
  • Basic Understanding of Windows Operating Systems
  • Basic Understanding of Microsoft Office Suite
  • Basic Understanding of Android or iOS mobile devices

Qualifications:

MINIMAL QUALIFICATIONS:

  • Good written and verbal communication skills
  • Understanding of common operating systems (especially Windows)
  • Curiosity, a desire to solve technical problems
  • A desire to help people work more efficiently and effectively

Physical requirements and environment:

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performs primarily sedentary office duties with occasional travel to other Company offices or construction sites.  Incumbent may occasionally lift up to 25 pounds and may be required to sit, stand, walk and use a computer. 

We maintain a drug-free workplace.  Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is proud to be an EEO employer

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Location: USA

Contract Type:Internship

Type of Role: IT